Who is Jaclyn?

Here is a little about me:

Jaclyn is an accomplished UX/UI designer with over 8 years of experience, dedicated to creating seamless and accessible digital experiences. As a Senior Designer, she has led design system initiatives, enhanced accessibility, and driven impactful solutions for customer-facing websites. Jaclyn excels in collaborating across teams, including development, marketing, and product strategy, to ensure cohesive and user-centered designs.
Her expertise spans diverse industries, from trucking logistics to banking, where she played a key role in developing product strategies that led to successful app launches and increased customer engagement. A strong advocate for ADA compliance, she has conducted audits, created workflows, and provided actionable recommendations to improve accessibility across projects.
Proficient in Adobe, Sketch, and Figma, Jaclyn has consistently exceeded expectations, delivering unique assets, training designers, and improving site usability. Her collaborative spirit and out-of-the-box thinking make her an invaluable asset to any team.

Jaclyn Chintawongvanich

User Experience Design | Visual Design | Interaction Design
UX/UI Design professional with a visual design background and 8+ years of experience creating user-centric designs that enhance accessibility and usability
jaclyn.chin21@gmail.com

EMPLOYMENT HISTORY

FEB 2024 – JUN 2024
Senior Interaction Design Consultant, Richmond, Virginia
Led design branch of product team for trucking logistics dashboard, ensuring ADA compliance.
Develop a migration strategy for a new design system, ensuring a smooth transition.
Create updated workflows to enhance cross-team communication and optimize user interfaces.
Conduct discovery sessions to refine and redesign features,
phasing out older applications.
Pioneered ADA compliance initiatives, developing a pilot program with front-end developers to integrate WCAG-based annotations into the design workflow.
Analyzed existing components, mapping them to new system counterparts.
Ensured smooth transition without disrupting development,
enhancing overall product efficiency

SEP 2021 – FEB 2024
Interaction Design Consultant, Richmond, Virginia
Collaborate with clients to deliver UX/UI design solutions, enhancing user experience and design consistency.
Create wireframes and prototypes for mobile-responsive features, improving usability and automation.
Update and expand design systems, adhering to ADA guidelines for accessible and consistent products.
Document best practices and visual guidelines, empowering the team to maintain design standards.
Foster cross-functional teamwork, ensuring high-quality design solutions and successful project outcomes.

NOV 2020 – SEP 2021
UX/UI Design Specialist II, Virginia Beach, Virginia
Led UX/UI design for the company website, enhancing accessibility and user experience through a new design system.
Developed an ADA playbook, enabling product owners to perform self-audits for accessibility best practices.
Mentored designers on software tools and procedures,
promoting continuous learning and skill development.
Maintained and improved the design system for the website and customer account panel, ensuring consistency.
Conducted accessibility audits, implementing best practices to significantly enhance user experience.

NOV 2019 – NOV 2020
UX/UI Design Specialist I, Virginia Beach, Virginia
Assisted lead designer in developing a new design system for the company website, enhancing content block interchangeability.
Improved design functionality of internal elements, such as spec tables and order processes, boosting user experience.
Collaborated with development and content marketing teams to create internal page layouts and assets, ensuring cohesive design integration.
Created graphic assets and promotional design templates, contributing to a significant increase in overall revenue and sales metrics.
Enhanced website functionality and user journeys, leading to a 25% increase in overall revenue, 20% rise in all sales, and 22% growth in average lifetime revenue per sale.

APR 2016 – NOV 2019
High Volume Web Designer, Virginia Beach, Virginia
Interviewed clients to understand website needs,
creating tailored designs that improved satisfaction.
Managed multiple design projects, delivering unique layouts under tight deadlines.
Enhanced client retention through effective one-on-one consultations.
Building rapport and uncovering specific website requirements to
boost customer satisfaction. Managed multiple design accounts simultaneously, delivering custom websites and branding assets that enhanced client satisfaction and retention.
Created bespoke branding assets for internal software and employee resource departments, ensuring cohesive visual identity.Streamlined project workflows, reducing turnaround time and increasing capacity to handle multiple high-priority design accounts simultaneously.
Conducted in-depth client consultations, translating complex requirements into precise design specifications for tailored website solutions.

Skills
Visual Design
UX/UI Design
Design Systems Style Guides
ADA Compliance Responsive Mobile Design
User Testing Usability Research
Visual Communication
Wireframing and Prototyping
Creative Problem-Solving Collaboration and Teamwork
Figma
Adobe PS /AI HTML/CSS

Certifications
Master Class Certificate: Human-Centered Design for AI at Interaction Design Foundation
JAN 2024
Web Design for Usability Interaction Design Foundation
APR 2022
WAI0
.1x: Introduction to Web Accessibility at W3Cx
NOV 2020
UX Certification at Nielsen Norman Group, NYC
OCT 2015

Education
Bachelor of Fine Arts – New Media, George Mason University, Fairfax Virginia

Download Resume PDF

Frequently Ask Questions for Jaclyn

What is your design philosophy?

My design philosophy centers around creating user-centered, accessible, and engaging digital experiences. I believe that great design not only meets user needs but also enhances their overall interaction with a product.

Can you describe a recent project that highlights your skills?

In my recent role, I led the redesign of a customer-facing website for a banking client. By implementing a new design system and prioritizing accessibility, we improved user engagement by 30% within three months of launch.

How do you approach collaboration with cross-functional teams?

I prioritize open communication and involve stakeholders early in the design process. By fostering an inclusive environment, I ensure that design solutions align with both user needs and business goals.

What tools do you prefer for UX/UI design, and why?

I primarily use Adobe, Sketch, and Figma. These tools allow for efficient prototyping and collaboration, enabling me to iterate quickly and share designs seamlessly with my team.

What methods do you use for user research?

In a lean agile dev-forward environment, I focus on rapid user testing and feedback loops. Techniques like guerrilla testing and A/B testing allow me to gather quick insights that inform iterative design improvements. For a traditional design process, I prefer comprehensive user interviews, surveys, and usability testing sessions, which provide in-depth insights and guide the overall design direction.

How do you ensure accessibility in your designs?

I advocate for ADA compliance by conducting accessibility audits, creating workflows, and providing actionable recommendations. My goal is to make sure that all users, regardless of ability, can interact with our products effectively.

How do you handle feedback on your designs?

I view feedback as an opportunity for growth and improvement. I actively seek input from colleagues and users, and I iterate on designs based on constructive criticism to enhance the final product.

Can you share an example of how you improved a product’s usability?

In a previous project, I identified navigation issues through user testing. By simplifying the menu structure and enhancing the search functionality, we significantly improved the user experience and reduced bounce rates

What excites you most about working in UX/UI design?

I’m passionate about solving complex problems and creating solutions that enhance user experiences. The ever-evolving nature of technology and design keeps me motivated and eager to learn more.

Certifications:

Human-Centered Design for AI

Interaction Design Foundation – Jan 2024

Web Design for Usability

Interaction Design Foundation – April 2023

Web Design for Usability

Interaction Design Foundation – October 2015

Things that inspire me:

Testimonials:

“Jaclyn effortlessly discusses complex concepts with clarity and facilitates effective coordination across our teams. She has admirable foresight in anticipating project needs and creating opportunities to bridge any gaps. With her vision for enhancing projects coupled with her design ability, Jaclyn is an invaluable asset to our organization and our XD team.“

Maddison G. Former Colleague

“The contributions provided by Ms. Chintawongvanich are seemingly unparalleled amongst, her peers. If indeed a parallel is found then that parallel has created a litmus standard by which all persons ought to work towards achieving. The contributions are not merely to be reduced to the deliverables which she has produced as the sum of many parts is greater than their individual components. As such the contributions provided are realized in no less than three dimensions which are: 1) inquisitiveness, 2) conduciveness, and 3) design. It is through the systemization of Ms. Chintawongvanich that the impact and import of her presence can be measured – albeit not in totality – and appreciated.“

Tom – Web Dev Lead Former Client

“Jaclyn is a great individual and Senior Consultant to work with. She has a strong commitment to always learning and expanding her skillset, everything to strengthen herself as a senior consultant. It’s inspiring – and encourages me to find my passion again for UX as well. I really hope to work with her directly on a client engagement.“

Gaby O. Former Colleague